Privacy Policy

Welcome to Woolbet Casino. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, participate in promotions, or use our services. We aim to be clear and transparent about our data practices and to meet applicable data protection standards, including GDPR where it applies.

Information We Collect

We collect information that is necessary to provide our services, to verify accounts, and to improve your experience. This may include:

Account information: name, date of birth, email address, username, password, and preferred currency.
Identity and verification data: identity documents and proof of address when required for verification or legal obligations.
Contact details: postal address, phone number, and communication preferences.
Usage and activity data: login timestamps, game and feature usage, session duration, device and browser information, and interaction with promotions.
Technical data: IP address, device identifiers, operating system, and cookie identifiers.
Support and correspondence: records of communications with customer support and any information you provide when contacting us.
Loyalty and rewards data: points balances, tier status, and reward history within our loyalty program.

How We Use Your Information

We use personal information for the following purposes:

To create and manage your account, confirm eligibility, and verify identity where required.
To provide, operate, and improve our services, games, and website functionality.
To communicate with you about your account, changes to services, and customer support inquiries.
To administer promotions, loyalty programs, and rewards you opt into.
To detect, prevent, and investigate fraud, abuse, or other prohibited activity and to maintain the safety and integrity of our platform.
To comply with legal obligations and respond to lawful requests from authorities.
To perform analytics and research to enhance user experience and optimize our service.

Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Contract performance: processing necessary to provide our services and fulfill our contract with you.
Legal compliance: processing required to meet legal and regulatory obligations.
Legitimate interests: processing for purposes such as fraud prevention, network security, service improvement, and direct communications where these do not override your rights.
Consent: when you have expressly given consent for specific activities such as marketing communications or cookies that are not strictly necessary.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to operate the site, remember your preferences, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings or our cookie controls where available. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Information

We may share your information with third parties for legitimate and limited purposes, including:

Service providers who perform business functions on our behalf (for example, technical hosting, security, analytics, and customer support).
Regulators, law enforcement, or other authorities when required by law or to respond to lawful requests.
Third parties to prevent or investigate fraud, security breaches, or other prohibited activity.
Third parties in connection with corporate transactions such as mergers, acquisitions, or asset sales, with appropriate safeguards to protect personal data.

International Transfers

Your data may be processed or stored in countries outside your home jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses, binding internal rules, or other measures required by applicable law to protect your information.

Data Retention

We retain personal information only as long as necessary to provide our services, to meet legal and regulatory requirements, to resolve disputes, and to enforce agreements. Retention periods vary depending on the type of data and the purpose for processing. When personal data is no longer required, we delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your personal data (subject to legal obligations and legitimate interests).
Right to restrict or object to certain processing activities.
Right to data portability where applicable.
Right to withdraw consent where processing is based on consent.

To exercise your rights or make a request, please contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Security

We implement technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Measures include access controls, encryption for data in transit, regular security assessments, and staff training. No system can be completely secure, so we also maintain incident response procedures to address any security events.

Third-Party Services

Our site may include features or integrations provided by third parties. These services may collect information independently under their own privacy policies. We encourage you to review the privacy practices of any third-party services you use in connection with our site.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a person under applicable minimum age, we will take steps to delete that information promptly.

Responsible Use and Automated Decisions

We use automated systems to support operational decisions such as account verification, fraud detection, and loyalty calculations. Where automated processing produces a legal or similarly significant effect, you may have rights to request human review, to express your point of view, and to contest the decision, as permitted by law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by posting the updated policy and indicating the effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:

Email: [email protected]